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Terms of Use, Privacy Policy, Refund & Cancellation, Payment, Service Delivery, Disclaimers, Intellectual Property, Grievance Redressal, Cookies and Investment Information — the complete terms governing your use of this website and our online services.

TERAMAX INDIA PVT. LTD.COMPREHENSIVE WEBSITE LEGAL POLICYWebsite: www.teramaxindia.comLegal Entity: Teramax India Pvt. Ltd.Effective Date: 21 August 2026Jurisdiction: IndiaContact Email: info@teramaxindia.com

These Terms and Conditions (“Terms”) govern access to and use of the website www.teramaxindia.com (“Website”), including all pages, content, features, online service purchasing facilities, enquiry forms, project information and services made available through the Website.

The Website is owned and operated by Teramax India Pvt. Ltd. (“Teramax”, “Company”, “we”, “us” or “our”).

Any person accessing or using the Website is referred to as a “User”, “Customer”, “Client” or “you”.

By accessing the Website, submitting an enquiry, creating an account where applicable, purchasing a service, uploading information or otherwise using any service provided through the Website, you acknowledge that you have read, understood and accepted these Terms.

If you do not agree with these Terms, you should discontinue use of the Website.

Teramax operates in the renewable-energy and infrastructure sector and may provide, facilitate or arrange services including:

Renewable-energy consultancy

Solar project consultancy

Solar EPC-related services

Engineering services

Technical advisory services

Project feasibility studies

Project evaluation

Project development support

PPA-related advisory services

Renewable-energy project acquisition support

Project due diligence support

Commercial and technical analysis

Investment/project information

Business advisory services

Documentation and project support

Other professional services displayed on the Website

The exact scope of a service shall be determined by the service description, quotation, order confirmation, proposal, statement of work or separate agreement applicable to that service.

The Website is intended primarily for individuals, companies, businesses, professionals, investors, project developers and other legitimate users.

By using the Website, you represent that:

  • You are legally capable of entering into a binding arrangement
  • The information supplied by you is accurate
  • You are authorised to act on behalf of your organisation where applicable
  • You will comply with applicable laws
  • You will not misuse the Website

Where an individual purchases a service on behalf of a company or organisation, that individual represents that he/she has the authority to do so.

Teramax makes reasonable efforts to ensure that information published on the Website is accurate and useful.

However, information may change due to:

  • Government policies
  • Electricity regulations
  • Tariff changes
  • Market conditions
  • Project conditions
  • Technology developments
  • Vendor availability
  • Regulatory approvals
  • Financing conditions

Third-party information; or

Other circumstances beyond Teramax’s control.

Accordingly, Website information should not automatically be treated as a final commercial quotation, technical certification, legal opinion, investment recommendation or contractual commitment.

Certain services may be offered through an online “Add to Cart”, “Buy Now” or similar purchasing facility.

The process may include:

Step 1

The customer selects a service.

Step 2

The customer reviews the applicable service description and price.

Step 3

The customer adds the service to the cart.

Step 4

The customer provides the requested information.

Step 5

The customer makes payment through the available payment gateway.

Step 6

The payment is verified.

Step 7

Teramax confirms the order.

Step 8

Teramax may contact the customer for documents, technical information, project information or clarification.

Step 9

The service is commenced.

Step 10

The applicable deliverable is provided according to the agreed scope.

Placing an order does not automatically create an unconditional obligation upon Teramax to provide the service.

Teramax may reject, suspend or cancel an order where:

  • Payment has failed
  • Required information is not provided
  • The customer has supplied materially incorrect information
  • The requested service is technically unsuitable
  • The service is unavailable
  • The order appears fraudulent
  • The transaction appears unauthorised
  • The service cannot reasonably be performed

There is a legal or regulatory restriction; or

There is another legitimate business reason.

Where Teramax cancels an order before commencement, the applicable refund provisions shall apply.

The customer must carefully review the service description before purchasing.

A service purchased online includes only the deliverables specifically described in the applicable service listing, proposal, quotation or order confirmation.

The following may constitute additional work:

  • Additional revisions
  • Additional project locations
  • Additional site visits
  • Additional engineering calculations
  • Additional reports
  • Additional meetings
  • Additional documentation
  • Additional technical analysis
  • Additional feasibility studies
  • Additional commercial analysis
  • Additional regulatory work
  • Additional project support

Additional work may be charged separately.

The customer is responsible for providing accurate information.

Depending upon the service, Teramax may require:

  • Site details
  • Land documents
  • Electricity bills
  • Project documents
  • Technical drawings
  • Load information
  • Project capacity
  • Location details
  • PPA information
  • Financial information
  • Corporate documents
  • GST information
  • Project agreements
  • Equipment information
  • Existing reports
  • Other relevant documentation

Teramax may rely upon information provided by the customer unless expressly agreed otherwise.

Where documents are provided to Teramax, the customer represents that:

  • The customer has the legal right to provide the documents
  • The documents are not knowingly fraudulent
  • The documents do not unlawfully contain third-party confidential information
  • The documents may lawfully be processed for the requested service

Teramax shall not be responsible for consequences resulting from fraudulent, inaccurate, incomplete or unauthorised documents supplied by the customer.

Service commencement may require:

  • Successful payment
  • Order confirmation
  • Receipt of required documents
  • Receipt of technical information
  • Confirmation of project scope
  • Customer availability
  • Internal technical allocation

If the customer delays providing required information, the service timeline may be extended.

Depending on the service, deliverables may be provided by:

  • Email
  • Electronic document
  • PDF
  • Spreadsheet
  • Online meeting
  • Video conference
  • Customer portal
  • Physical meeting
  • Site visit
  • Other agreed means

Electronic delivery shall generally constitute valid delivery unless a separate agreement provides otherwise.

Any delivery period displayed on the Website is an estimated period unless expressly stated as a guaranteed contractual deadline.

Timelines may be affected by:

  • Customer delays
  • Missing documents
  • Third-party information
  • Government information
  • Site conditions
  • Technical complexity
  • Revisions
  • Regulatory matters
  • Force majeure events

Where revisions are included in the purchased service, the number and scope of revisions shall be limited to those expressly included in the service description or quotation.

A revision does not mean a complete change of project scope.

Requests constituting new work may be treated as additional services.

Teramax does not guarantee:

  • Project approval
  • Government approval
  • DISCOM approval
  • Grid connectivity
  • PPA execution
  • Financing
  • Loan approval
  • Subsidy
  • CFA
  • Tariff
  • Electricity generation
  • Project profitability
  • Investment return
  • Land approval
  • Regulatory approval
  • Construction completion
  • Contractor performance
  • Equipment performance

Any such guarantee shall exist only if expressly provided in a separate written agreement signed by authorised representatives of the parties.

Solar generation, project economics and project feasibility can depend on:

  • Solar irradiation
  • Weather
  • Site conditions
  • Module technology
  • Module degradation
  • Inverter performance
  • DC/AC ratio
  • Grid availability
  • Curtailment
  • Tariff
  • Transmission losses
  • Distribution losses
  • O&M
  • Financing
  • Regulatory requirements
  • Land conditions
  • Equipment availability

Accordingly, projections and estimates are not guarantees.

Where the Website displays renewable-energy projects, PPA opportunities, acquisitions, investments or project economics, such information is provided for preliminary information and evaluation.

Such information does not constitute:

  • A public offer
  • An invitation to invest in securities
  • A guarantee of returns
  • A financial guarantee
  • A guarantee of project acquisition
  • A guarantee of financing
  • A guarantee of project completion

A prospective investor or purchaser must conduct independent due diligence.

Where appropriate, customers should independently obtain:

  • Legal advice
  • Tax advice
  • Financial advice
  • Accounting advice
  • Technical advice
  • Regulatory advice
  • Land/title advice

Teramax’s services do not automatically replace independent professional advice unless expressly contracted as such.

All intellectual property appearing on the Website, including:

  • Logos
  • Brand names
  • Text
  • Graphics
  • Images
  • Reports
  • Templates
  • Designs
  • Methodologies
  • Technical materials
  • Website layout
  • Software
  • Videos
  • Presentations
  • Documentation
  • belongs to Teramax or its respective licensors unless otherwise stated

Unauthorised reproduction, copying, resale, distribution, modification or commercial exploitation is prohibited.

After payment and subject to applicable service terms, Teramax may grant the customer a limited, non-exclusive right to use the purchased deliverable for its intended internal/business purpose.

Unless expressly permitted, the customer shall not:

  • Resell the deliverable
  • Reproduce it commercially
  • Publish it as its own
  • Distribute it to third parties for commercial purposes
  • Remove copyright notices
  • Create competing products based on proprietary Teramax materials

Where confidential information is exchanged, the parties shall take reasonable measures to protect such information.

Confidential information may include:

  • Business plans
  • Technical data
  • Commercial terms
  • Project information
  • Financial information
  • Customer information
  • Vendor information
  • Designs
  • Pricing
  • Proprietary methodologies

Confidentiality obligations may be supplemented by a separate NDA where required.

Teramax may use third-party service providers for:

  • Payment processing
  • Hosting
  • Cloud services
  • Email
  • Analytics
  • Cybersecurity
  • Communication
  • Technical services

Teramax is not responsible for independent acts or omissions of third parties beyond its reasonable control.

All prices displayed on the Website may be subject to applicable taxes unless expressly stated otherwise.

The customer must provide correct:

  • Name
  • Company name
  • Billing address
  • GSTIN, where applicable
  • Email
  • Contact information

Payment confirmation may be dependent on the payment gateway.

Applicable GST and other taxes shall be charged according to applicable law.

The customer shall be responsible for providing accurate tax information.

Teramax shall not be responsible for incorrect tax treatment arising from information supplied incorrectly by the customer.

If a payment fails, the customer may retry using an available payment method.

If the customer is charged but the order is not confirmed, the customer should contact Teramax with transaction details.

Teramax may verify the transaction with the payment gateway before processing any refund or adjustment.

Teramax may suspend or cancel a transaction where it reasonably suspects:

  • Fraud
  • Identity misuse
  • Payment fraud
  • Unauthorised use
  • Money laundering
  • Fake documents
  • Manipulation of the Website
  • Abuse of promotional offers

Where legally required, Teramax may cooperate with relevant authorities.

A customer may request cancellation by contacting:

info@teramaxindia.com

Cancellation eligibility depends upon the stage of service.

Refunds may be considered where:

  • The service has not commenced
  • Teramax cancels the order
  • Duplicate payment is confirmed
  • Payment was received but no service order was created due to a technical error

Refunds may be reduced by:

  • Payment gateway charges
  • Third-party charges
  • Administrative costs
  • Work already performed
  • Expenses already incurred

Once Teramax has materially commenced customised work, a full refund may not be available.

Examples include:

  • Engineering calculations
  • Technical reports
  • Project analysis
  • Feasibility studies
  • Customised documentation
  • Site visits
  • Consultant allocation
  • Research
  • Project-specific modelling

Teramax shall not be responsible for delays caused by circumstances beyond reasonable control, including:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fire
  • War
  • Civil unrest
  • Government restrictions
  • Regulatory changes
  • Strikes
  • Pandemic
  • Cyber incidents
  • Internet failure
  • Power failure
  • Third-party system failure
  • Supply-chain disruption

To the maximum extent permitted by applicable law, Teramax shall not be liable for indirect, incidental, special, punitive or consequential losses.

This includes loss of:

  • Profit
  • Revenue
  • Business opportunity
  • Expected savings
  • Investment return
  • Production
  • Data
  • Contracts
  • Goodwill

Where legally permissible, Teramax’s aggregate liability for a particular online service shall not exceed the amount actually paid for that service.

This limitation shall not apply to liabilities that cannot lawfully be excluded or limited.

Teramax does not guarantee uninterrupted Website availability.

The Website may occasionally be unavailable because of:

  • Maintenance
  • Updates
  • Server issues
  • Cybersecurity measures
  • Internet infrastructure
  • Technical failures

Users shall not attempt to:

  • Hack the Website
  • Access restricted systems
  • Introduce malicious software
  • Scrape proprietary data
  • Circumvent security
  • Upload unlawful material
  • Impersonate another person
  • Use stolen payment information
  • Interfere with Website operation

Teramax may suspend access and take appropriate legal action where necessary.

Personal information shall be handled in accordance with Teramax’s Privacy Policy.

The Privacy Policy forms part of these Terms.

For complaints, service concerns or privacy-related requests:

Email: info@teramaxindia.com

The customer should provide sufficient information to enable Teramax to investigate the matter.

Teramax may modify these Terms from time to time.

The updated Terms shall be published on the Website.

Continued use of the Website after publication of revised Terms may constitute acceptance to the extent permitted by law.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to the extent permitted by law.

Failure by Teramax to enforce a provision shall not constitute a permanent waiver of that provision.

These Terms shall be governed by the laws of India.

Subject to applicable law, disputes shall be subject to the jurisdiction of competent courts having jurisdiction over Teramax’s registered office.

Teramax recognises the importance of protecting personal information.

This Privacy Policy explains what information Teramax may collect, why it is collected, how it may be used, with whom it may be shared and how users can contact Teramax regarding privacy matters.

The policy is intended to operate consistently with applicable Indian data-protection requirements, including the Digital Personal Data Protection Act, 2023 and applicable provisions of the Digital Personal Data Protection Rules, 2025 as they become applicable. The Government notified the Rules on 13 November 2025 and specified a phased commencement framework.

Depending on the service, Teramax may collect:

Identity Information

Name;

Designation;

Company;

Professional details.

Contact Information

Email;

Mobile;

Telephone;

Business address.

Billing Information

Billing address;

GSTIN;

PAN where legally/operationally required;

Invoice details.

Project Information

Project location;

Capacity;

Site details;

Energy consumption;

Technical specifications;

PPA information;

Project documents.

Transaction Information

Order number;

Service purchased;

Transaction reference;

Payment status;

Invoice information.

Technical Information

IP address;

Device type;

Browser;

Operating system;

Website interaction information.

Teramax may process information for:

  • Creating and processing service orders
  • Delivering purchased services
  • Communicating with customers
  • Preparing reports
  • Conducting technical analysis
  • Providing project consultancy
  • Processing payments
  • Issuing invoices
  • Handling complaints
  • Maintaining records
  • Improving services
  • Protecting Website security
  • Detecting fraud
  • Complying with legal obligations

Teramax seeks to collect information reasonably necessary for the relevant purpose.

Users should not submit unnecessary sensitive information through general enquiry forms.

Where additional information is required for a particular project, the customer will be informed through the relevant service process.

Where consent is required by applicable law, Teramax shall seek consent through an appropriate mechanism.

The applicable privacy notice should clearly identify the relevant personal data and purpose.

The notified DPDP Rules require applicable notices to be clear, standalone and understandable and to include an itemised description of personal data and the specified purposes for processing.

Where processing is based on consent and applicable law provides a right to withdraw such consent, users may contact Teramax using:

info@teramaxindia.com

Withdrawal may not affect processing that is otherwise permitted or required under applicable law.

Teramax may share information where reasonably necessary with:

  • Payment providers
  • Hosting providers
  • Cloud service providers
  • IT service providers
  • Consultants
  • Professional advisors
  • Contractors
  • Project partners
  • Government authorities where legally required
  • Law-enforcement authorities where legally required

Teramax does not intend to sell customer personal information as a commercial data product.

Some technology or service providers may process information using infrastructure located outside India.

Where applicable, such processing shall be subject to contractual, technical and legal safeguards required under applicable law.

Teramax may implement reasonable security measures including:

  • Access controls
  • Authentication
  • Encryption where appropriate
  • Secure hosting
  • Backups
  • Monitoring
  • Employee access restrictions
  • Vendor controls

No online system can be guaranteed to be completely secure.

Information may be retained for the period reasonably required for:

  • Providing services
  • Accounting
  • Taxation
  • Legal compliance
  • Contract administration
  • Dispute resolution
  • Fraud prevention
  • Business records

Once information is no longer reasonably required, it may be deleted, anonymised or otherwise securely disposed of subject to applicable legal requirements.

Where applicable law requires notification of a personal-data breach, Teramax shall take appropriate steps in accordance with applicable legal requirements.

Subject to applicable law and the relevant commencement provisions, individuals may have rights relating to their personal data, including:

  • Access
  • Correction
  • Updating
  • Withdrawal of consent
  • Erasure/deletion where applicable
  • Grievance redressal

Requests may be submitted to:

info@teramaxindia.com

Teramax may use cookies for:

  • Website functionality
  • Security
  • Analytics
  • Performance
  • Preferences
  • Session management

Third-party technologies may also be used.

Users may disable cookies through browser settings, although this may affect Website functionality.

Teramax provides professional and often customised services.

Therefore, refund eligibility depends upon:

  • Whether work has started
  • Amount of work completed
  • Whether documents have been prepared
  • Whether consultants have been allocated
  • Whether third-party expenses have been incurred
  • Whether the service is customised

Where a cancellation request is received before substantive service commencement, Teramax may approve a refund after deducting applicable transaction costs and expenses.

Where work has commenced, Teramax may retain an amount corresponding to:

  • Work performed
  • Resources allocated
  • Consultant time
  • Research
  • Technical analysis
  • Third-party expenses
  • Administrative costs

Any remaining eligible amount may be refunded.

Once a service has been substantially completed or delivered, the service may not be eligible for refund except where required by applicable law or specifically agreed by Teramax.

If the customer fails to provide required information or documents after purchasing a service, Teramax may suspend the service.

Such suspension does not automatically create a refund entitlement.

A customer cannot cancel a service merely because the customer later requests a substantially different scope.

A revised scope may require additional fees.

Online payments may be processed through third-party payment gateways.

Teramax does not control the internal processing systems of external payment providers.

Payment is considered successfully received only after confirmation through the applicable payment system.

Where money is debited but the transaction fails, the customer should contact Teramax with:

  • Transaction ID
  • Date
  • Amount
  • Registered email
  • Registered mobile number

Teramax may coordinate with the payment provider.

Customers should first contact Teramax regarding a legitimate payment dispute.

Unauthorised or fraudulent chargebacks may be investigated and contested where appropriate.

Digital services may include:

  • Reports
  • Engineering analysis
  • Consultancy
  • Project evaluations
  • Feasibility studies
  • Documentation
  • Advisory sessions

These may be delivered electronically.

Project services may require additional time because of:

  • Technical complexity
  • Site information
  • Third-party information
  • Government data
  • Customer approvals
  • Site visits

If a site visit is included, the customer must ensure:

  • Site accessibility
  • Appropriate permission
  • Safety arrangements
  • Availability of required personnel
  • Required documents

Additional travel outside the agreed scope may be separately chargeable.

Information available on the Website is provided in good faith for general business and informational purposes.

Teramax does not guarantee that Website information will always be:

  • Complete
  • Current
  • Accurate
  • Error-free
  • Suitable for every project

Technical outputs may rely upon information supplied by the customer, third parties, software, assumptions, industry standards and available project data.

Actual performance may differ.

Financial models, project economics, IRR, DSCR, cash flow, tariff assumptions, project returns or investment projections are estimates unless expressly guaranteed by contract.

Actual results may differ materially.

Government regulations, policies, tariffs, subsidies, approvals and procedures can change.

Teramax cannot guarantee that a regulatory position described on the Website will remain unchanged.

Nothing on the Website should be interpreted as a promise or guarantee of financial return.

Users should conduct independent due diligence before making financial or investment decisions.

All proprietary Website material belongs to Teramax or its licensors.

Without written permission, users must not:

  • Copy Website content
  • Reproduce Teramax reports
  • Resell templates
  • Copy designs
  • Republish technical documents
  • Use Teramax branding
  • Create competing products from proprietary materials

Customers may submit complaints relating to:

  • Online orders
  • Payments
  • Service delivery
  • Refunds
  • Privacy
  • Website access
  • Technical issues

Complaints should be sent to:

info@teramaxindia.com

The complaint should contain sufficient information to identify the transaction or service.

Teramax may use:

Essential Cookies

Required for Website operation.

Functional Cookies

Used to remember preferences.

Analytics Cookies

Used to understand Website traffic and performance.

Security Cookies

Used to protect Website systems.

Third-party cookies may be used by analytics, payment or technology providers.

Project information may include:

  • Capacity
  • Location
  • Tariff
  • PPA details
  • Estimated generation
  • Project cost
  • Revenue
  • Project status
  • Investment requirement

Such information may be subject to verification and due diligence.

Unless expressly stated in a legally compliant offering document, information on the Website does not constitute a public offer or solicitation to purchase securities.

Any prospective investor, purchaser, lender or project partner should independently verify:

  • Land title
  • PPA
  • Grid connectivity
  • Regulatory approvals
  • Financial statements
  • Project debt
  • Liabilities
  • Taxes
  • Contracts
  • Technical performance
  • Asset ownership
  • Litigation
  • Regulatory compliance

Where a transaction proceeds, the final commercial and legal terms shall be governed by the definitive agreement executed between the relevant parties.

Website information shall not override a duly executed definitive agreement.

All legal notices, policy-related communications, privacy requests, cancellation requests and customer grievances should be directed to:

Teramax India Pvt. Ltd.

Website: www.teramaxindia.com

Email: info@teramaxindia.com

The Company may designate a specific grievance/privacy officer and publish the applicable details on the Website when required.

Teramax may update these policies when necessary because of:

  • Changes in law
  • Changes in business operations
  • Changes in Website functionality
  • Changes in payment systems
  • Changes in privacy requirements
  • Changes in services

The latest version published on www.teramaxindia.com shall be considered the current version, subject to applicable law.

By accessing www.teramaxindia.com, submitting an enquiry, purchasing an online service, making a payment or using Teramax’s services, the user acknowledges that the user has had an opportunity to review the applicable Website policies.

Where required, the customer may be required to actively accept these Terms through a checkbox or other electronic confirmation before placing an online order.

TERAMAX INDIA PVT. LTD.

Website: www.teramaxindia.com

Email: info@teramaxindia.com

Legal Documents Recommended on Website Footer:

Terms & Conditions

Privacy Policy

Refund & Cancellation Policy

Service Delivery Policy

Payment Policy

Disclaimer

Cookie Policy

Intellectual Property Policy

Grievance Redressal Policy

Investment & Project Information Disclaimer

© Teramax India Pvt. Ltd. All Rights Reserved.

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