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Payment, Transaction & Fraud Prevention Policy

The rules governing payments to Teramax India: authorised payment methods, transaction confirmation, refunds, chargebacks, fraud prevention and how to report a suspicious payment.

Teramax will never ask you for an OTP, UPI PIN, card PIN, CVV or net-banking password. If anyone claiming to represent Teramax asks for these, do not share them — contact us immediately on +91 95274 77777 or info@teramaxindia.com. Pay only into the bank account officially communicated by Teramax.
TERAMAX INDIA PVT. LTD.PAYMENT, TRANSACTION & FRAUD PREVENTION POLICYWebsite: www.teramaxindia.comCompany: Teramax India Pvt. Ltd.Email: info@teramaxindia.comEffective Date: 21 August 2026Jurisdiction: India

This Payment, Transaction & Fraud Prevention Policy (“Policy”) establishes the rules and procedures applicable to payments made to Teramax India Pvt. Ltd. (“Teramax”, “Company”, “we”, “us” or “our”) through:

  • www.teramaxindia.com
  • Online service purchases
  • Website checkout
  • Payment gateways
  • UPI
  • Credit cards
  • Debit cards
  • Net banking
  • Bank transfers
  • Other approved electronic payment methods
  • Other payment methods expressly authorised by Teramax

The purpose of this Policy is to:

  • Protect customers from payment fraud
  • Protect Teramax from fraudulent transactions
  • Prevent unauthorised use of payment instruments
  • Reduce chargeback and payment disputes
  • Protect customer and company information
  • Establish procedures for failed and disputed transactions
  • Permit appropriate verification of suspicious transactions
  • Prevent misuse of Teramax’s online services
  • Comply with applicable laws, regulations and payment-provider requirements

By making a payment to Teramax or purchasing a service through the Website, the customer acknowledges that:

  • The customer has read this Policy
  • The customer is authorised to use the payment method
  • The payment information supplied is accurate
  • The customer will not use another person’s payment instrument without lawful authorisation
  • The customer will not use fraudulent or stolen payment information
  • The customer will not intentionally initiate a false chargeback
  • The customer will cooperate with reasonable payment verification procedures

This Policy forms part of the Website Terms & Conditions.

Teramax may make available one or more of the following payment methods:

Customers may pay using supported credit cards through the payment gateway displayed on the Website.

Customers may use supported debit cards.

Customers may use supported UPI payment methods.

Where enabled, customers may make payments through supported banking channels.

Teramax may use one or more third-party payment gateways to process online payments.

The payment gateway may independently process:

  • Payment authentication
  • Transaction authorisation
  • Fraud screening
  • Payment confirmation
  • Refund processing
  • Chargeback communication

Where Teramax specifically provides bank-transfer details, customers must transfer funds only to the bank account officially communicated by Teramax.

Customers should verify account details before transferring funds.

Customers must not make payments through:

  • Unofficial bank accounts
  • Personal accounts of employees
  • Unauthorised third parties
  • Unknown intermediaries
  • Cryptocurrency addresses not officially authorised
  • Gift cards
  • Stolen cards
  • Third-party payment instruments without authority

Teramax shall not be responsible for payments made to fraudulent or unauthorised accounts that were not officially communicated by Teramax.

By submitting a payment, the customer represents that:

  • The customer is the legitimate account holder or has lawful authority to use the payment method
  • The payment details supplied are accurate
  • The transaction is legitimate
  • The customer is purchasing the service for a lawful purpose
  • The transaction is not connected with fraud, money laundering or other unlawful activity

Customers must:

  • Keep payment credentials confidential
  • Never share OTPs
  • Never share UPI PINs
  • Never share CVV numbers
  • Never share banking passwords
  • Avoid making payments through suspicious links
  • Verify the Website before entering payment information
  • Verify the transaction amount
  • Verify the beneficiary before bank transfer

Teramax will not normally request a customer’s:

  • UPI PIN
  • ATM PIN
  • Internet banking password
  • Card PIN
  • CVV
  • OTP

If a person claiming to represent Teramax requests such information, the customer should immediately contact Teramax through its official contact details.

Online payment information may be entered directly into the interface provided by the applicable payment service provider.

Teramax may not receive or store complete card authentication credentials.

Payment service providers may independently apply:

  • Authentication
  • Risk scoring
  • Fraud detection
  • Transaction monitoring
  • Velocity checks
  • Device checks
  • Geographic checks
  • Other security controls

A transaction may be declined or placed under review by the payment provider.

A payment is considered successfully received only after Teramax or its payment service provider receives appropriate confirmation.

The following do not by themselves constitute final confirmation:

  • Payment page opened
  • Payment initiated
  • UPI request created
  • Bank debit shown as pending
  • Screenshot of payment
  • Customer claim that payment was made

Teramax may verify the transaction through the applicable payment provider or bank.

After successful payment verification, Teramax may issue:

  • Order confirmation
  • Payment confirmation
  • Invoice
  • Receipt
  • Service commencement communication

The format of confirmation may vary depending upon the payment method.

A payment may fail because of:

  • Insufficient funds
  • Bank restrictions
  • Card restrictions
  • Incorrect payment details
  • Payment gateway issues
  • Network problems
  • Authentication failure
  • Risk controls
  • Expired card
  • UPI failure
  • Bank downtime
  • Technical problems

A failed payment does not create an obligation upon Teramax to commence the service.

If the customer’s account is debited but the Website does not confirm the order, the customer should contact Teramax with:

  • Name
  • Registered email
  • Mobile number
  • Transaction ID
  • Amount
  • Date and time
  • Payment method
  • Screenshot, where useful

Teramax may verify the payment with the payment provider.

Where the transaction is confirmed as unsuccessful and funds are not automatically reversed, Teramax may assist with the applicable refund/reversal process.

If a customer accidentally makes the same payment more than once, the customer should notify Teramax.

Teramax may verify the transactions.

Where duplicate payment is confirmed, the excess amount may be refunded or adjusted against another outstanding amount, subject to agreement and applicable payment-provider procedures.

If a customer pays:

Less than the required amount; or

More than the required amount,

Teramax may contact the customer to resolve the discrepancy.

A service may be kept on hold until the required payment is confirmed.

Refund eligibility is governed by the applicable Refund & Cancellation Policy.

A refund may be considered for:

  • Duplicate payment
  • Confirmed technical payment failure
  • Teramax cancellation before service commencement
  • Other circumstances specifically approved by Teramax
  • Circumstances where a refund is required under applicable law

Where technically and legally possible, refunds will generally be processed through the original payment method.

Teramax may require additional information to verify the recipient before processing a refund.

Teramax may verify:

  • Original transaction
  • Customer identity
  • Order information
  • Payment method
  • Transaction reference
  • Bank/payment-provider confirmation

Teramax may refuse to process a refund to an unrelated third-party account unless legally or operationally permitted.

Once a refund is approved, the time taken for funds to reach the customer’s account may depend upon:

  • Payment gateway
  • Bank
  • Card issuer
  • UPI provider
  • Payment network
  • Other financial institution

Teramax cannot guarantee the exact date on which the customer’s bank will credit the refunded amount.

Teramax may implement reasonable measures to identify and prevent fraudulent transactions.

These measures may include:

  • Transaction monitoring
  • Payment gateway fraud screening
  • Customer verification
  • Order verification
  • IP/device checks
  • Multiple transaction checks
  • Unusual transaction pattern detection
  • Verification of project/customer information
  • Review of suspicious documents
  • Manual review

A transaction may be subject to review if it involves circumstances such as:

  • Multiple failed payment attempts
  • Multiple cards being used for one order
  • Multiple accounts using the same payment instrument
  • Unusual transaction patterns
  • Mismatch between customer and payer information
  • Suspicious billing information
  • Suspicious IP/device activity
  • Repeated refund requests
  • Repeated chargebacks
  • Unusual order value
  • Attempts to circumvent payment controls
  • Fraud alerts from a payment provider
  • Suspected stolen payment credentials
  • False or manipulated documents
  • Identity mismatch
  • Unusual use of third-party payment instruments

A review does not automatically mean that a customer has committed fraud.

Teramax may request reasonable verification where necessary to confirm:

  • Customer identity
  • Authority to act for a company
  • Payment ownership
  • Transaction legitimacy
  • Refund entitlement

The verification information requested will depend upon the circumstances and applicable legal requirements.

Where a customer uses a payment instrument belonging to another individual or entity, Teramax may request confirmation that the customer is authorised to use it.

Teramax may suspend processing until reasonable verification is completed.

Where a company purchases Teramax services, payment may be made by:

  • The company itself
  • An authorised employee
  • An authorised representative
  • An authorised corporate payment account

The purchaser may be required to provide corporate details where necessary for invoicing or verification.

Where a third party makes payment on behalf of a customer, Teramax may require:

  • Customer confirmation
  • Payer details
  • Relationship between payer and customer
  • Purpose of payment
  • Appropriate supporting information

This is intended to reduce payment fraud and unauthorised transactions.

It is strictly prohibited to use:

  • Stolen cards
  • Stolen bank accounts
  • Compromised UPI accounts
  • Fake identities
  • False corporate details
  • Fraudulent payment accounts
  • Unauthorised payment instruments

Where fraudulent activity is identified or reasonably suspected, Teramax may:

  • Suspend the transaction
  • Suspend the order
  • Cancel the service
  • Withhold service commencement
  • Contact the payment provider
  • Request additional verification
  • Preserve relevant transaction records
  • Report the matter to appropriate authorities where required or appropriate
  • Take legal action where warranted

Customers must not provide false or misleading information relating to:

  • Name
  • Company
  • Address
  • GST information
  • Payment ownership
  • Project
  • Identity
  • Service requirement

Teramax may cancel an order where materially false information is discovered.

Customers must not submit forged, fabricated, manipulated or materially misleading documents.

Examples include:

  • Fake bank statements
  • Fake payment receipts
  • Altered invoices
  • Fake company documents
  • Fake identity documents
  • Forged project documents
  • Manipulated PPA documents
  • Fake land documents
  • Fake authorisation letters

Where fraudulent documents are suspected, Teramax may suspend the transaction and seek appropriate verification.

A payment screenshot, bank statement screenshot or UPI screenshot does not constitute conclusive evidence of successful payment.

Teramax may rely upon payment-gateway or banking confirmation.

Customers should not manipulate or edit payment screenshots.

Teramax employees should not request:

  • OTP
  • UPI PIN
  • Card PIN
  • CVV
  • Internet banking password

Customers must never provide such information to a person claiming to be a Teramax representative.

Fraudsters may impersonate Teramax employees or representatives.

Customers should be cautious of:

  • Fake Teramax websites
  • Fake email addresses
  • Fake WhatsApp accounts
  • Fake payment links
  • Fake bank details
  • Fake invoices
  • Fake employees
  • Fake refund requests

Customers should verify suspicious communications through the official Teramax contact channel.

If Teramax changes its official bank account details, customers should verify the change through an authorised Teramax communication channel before making payment.

Teramax may require additional confirmation for significant changes in payment instructions.

Customers should not rely solely on an unexpected email or messaging-app request for a bank-account change.

A customer must not falsely claim:

  • That payment was not received
  • That a transaction was unauthorised
  • That the service was not delivered
  • That the transaction was duplicated

That the customer did not receive the service,

when the customer knows that the relevant statement is false.

False refund claims may be treated as fraudulent conduct.

A chargeback occurs when a customer disputes a payment through the card issuer, bank or payment provider.

Customers are requested to contact Teramax first where the dispute concerns:

  • Service delivery
  • Refund
  • Duplicate payment
  • Payment status
  • Order cancellation

Teramax may provide transaction records and service-delivery evidence to the payment provider or acquiring bank where required.

Initiating a chargeback while knowingly providing false information may constitute misuse of the payment system.

Teramax reserves the right to:

  • Contest the chargeback
  • Provide transaction evidence
  • Suspend the customer account
  • Suspend future service purchases
  • Recover legitimate amounts
  • Take appropriate legal action where warranted

Teramax may retain and provide appropriate records relating to a disputed transaction, including:

  • Order information
  • Payment confirmation
  • Invoice
  • Customer communications
  • Service commencement records
  • Service-delivery records
  • Reports delivered
  • Email communications
  • Website logs
  • Refund records

Such information may be provided to payment providers, banks, regulators or law-enforcement authorities where legally required or appropriate.

Teramax may temporarily suspend access to online purchasing or services where:

  • Fraud is suspected
  • Payment is disputed
  • Identity verification is incomplete
  • False documents are submitted
  • Multiple suspicious transactions are detected
  • The customer violates the Terms
  • The transaction creates a security risk

Teramax may cancel an order where reasonable fraud or security concerns cannot be satisfactorily resolved.

Where cancellation is due to suspected fraud, refund handling may be subject to transaction verification, payment-provider requirements and applicable law.

Teramax may conduct internal reviews of suspicious transactions.

The review may include:

  • Payment information
  • Order history
  • Customer communications
  • Technical logs
  • Payment gateway information
  • Transaction records
  • Documents supplied by the customer

Teramax may limit disclosure of investigation details where disclosure could compromise security or an investigation.

Where required or appropriate, Teramax may cooperate with:

  • Police authorities
  • Cybercrime authorities
  • Courts
  • Regulators
  • Banks
  • Payment providers
  • Financial institutions
  • Other legally authorised bodies

Teramax may retain transaction and payment-related records for the period reasonably necessary for:

  • Accounting
  • Taxation
  • Audit
  • Fraud prevention
  • Dispute resolution
  • Chargeback defence
  • Legal compliance
  • Contractual purposes

Records may include transaction references, invoices, payment confirmations and relevant communications.

Payment-related information will be handled according to Teramax’s Privacy Policy and applicable law.

Teramax seeks to avoid unnecessary collection of sensitive payment authentication information.

Customers should never send passwords, PINs or OTPs through email, WhatsApp or ordinary enquiry forms.

Payment transactions may be subject to the terms and policies of the applicable payment gateway, card network, bank, UPI provider or other payment service.

Teramax does not control third-party payment infrastructure.

Payment providers may independently:

  • Decline transactions
  • Delay transactions
  • Request authentication
  • Conduct fraud checks
  • Reverse transactions
  • Place transactions under review

Payment providers or banks may impose transaction limits.

Teramax may also impose reasonable transaction limits for security or operational reasons.

Where multiple orders are placed in a short period, Teramax may conduct additional verification to ensure that the transactions are legitimate.

Where international payments are permitted, the transaction may be subject to:

  • Applicable foreign-exchange laws
  • Banking requirements
  • Payment-provider restrictions
  • Tax requirements
  • Customer verification
  • Other applicable regulations

Teramax may request additional information before accepting or processing certain international transactions.

Teramax may refuse or suspend transactions where required by applicable law, regulatory restrictions, sanctions requirements or payment-provider rules.

Teramax does not knowingly permit its Website or payment facilities to be used for unlawful financial activity.

Transactions may be reviewed where there are reasonable indicators of:

  • Fraud
  • Money laundering
  • Identity misuse
  • Unauthorised payment
  • Other unlawful activity

Teramax may take action required or permitted by law.

Where a refund is approved for an online transaction, Teramax will generally process the refund through the original payment channel or another lawful method approved after verification.

Cash refunds will generally not be provided for online transactions unless specifically required or approved.

Teramax may refuse to refund an amount to a third party who is not the verified customer/payer unless:

  • The original payment provider requires it
  • The customer provides appropriate authorisation
  • The law requires it
  • Teramax otherwise approves it after verification

Official payment communications should originate from Teramax’s authorised communication channels.

Customers should be cautious of unexpected requests to:

  • Change bank accounts
  • Pay additional charges
  • Share OTPs
  • Share passwords
  • Install software
  • Provide remote computer access
  • Send money to personal accounts

Customers should immediately report suspected fraud or unauthorised transactions to Teramax.

Reports should include, where available:

  • Name
  • Contact information
  • Transaction ID
  • Amount
  • Date
  • Payment method
  • Description of the suspected fraud
  • Supporting evidence

Fraud Reporting Email: info@teramaxindia.com

Teramax may contact customers regarding suspicious transactions.

However, Teramax will not ordinarily request confidential payment authentication credentials such as OTPs, UPI PINs, card PINs or banking passwords.

To the maximum extent permitted by applicable law, Teramax shall not be responsible for losses resulting from the customer’s:

  • Sharing of OTP
  • Sharing of PIN
  • Sharing of password
  • Sharing of card details
  • Use of fraudulent websites
  • Payment to unauthorised accounts
  • Failure to verify payment instructions
  • Disclosure of confidential credentials

Nothing in this clause excludes liability that cannot legally be excluded.

If Teramax identifies a cybersecurity or payment-security incident, it may take reasonable steps including:

  • Temporarily suspending transactions
  • Blocking suspicious activity
  • Changing security controls
  • Contacting affected parties where appropriate
  • Coordinating with service providers
  • Reporting to authorities where legally required

Teramax may update this Policy from time to time to reflect:

  • Changes in law
  • Changes in payment systems
  • New fraud risks
  • Changes in business operations
  • Changes in Website functionality
  • Payment-provider requirements

The updated version will be published on the Website.

This Policy shall be governed by the laws of India.

Subject to applicable law, disputes shall be subject to the jurisdiction of competent courts having jurisdiction over Teramax India Pvt. Ltd.

For payment issues:

Teramax India Pvt. Ltd.

Website: www.teramaxindia.com

Email: info@teramaxindia.com

For suspected fraud, customers should report the matter as soon as possible.

IMPORTANT

Teramax will not normally ask you for:

  • OTP
  • UPI PIN
  • ATM PIN
  • Card PIN
  • CVV
  • Internet banking password

Never share these credentials with anyone claiming to represent Teramax.

Before making a bank transfer, verify the beneficiary account details through an authorised Teramax communication channel.

If you receive a suspicious payment request, contact Teramax before making the payment.

By making a payment through www.teramaxindia.com, the customer confirms that:

  • The payment is authorised
  • The payment instrument is lawfully available to the customer
  • The information supplied is accurate
  • The transaction is for a legitimate purpose
  • The customer agrees to the applicable Terms & Conditions
  • The customer agrees to the applicable Refund & Cancellation Policy
  • The customer understands that suspicious transactions may be subject to verification
  • The customer understands that fraudulent transactions may be reported to appropriate authorities

Teramax India Pvt. Ltd. reserves all rights available under applicable law to protect its customers, payment systems, business, intellectual property and financial interests.

© Teramax India Pvt. Ltd. — All Rights Reserved.

Need to report a suspicious payment?

Contact us immediately with the transaction reference and we will investigate with our payment provider.

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